Moroccans raise alarm over data security, banking fraud through delivery service Glovo

Moroccans raise alarm over data security, banking fraud through delivery service Glovo

Glovo Morocco, a well-known delivery company finds itself entangled in a controversy involving allegations of fraud. 

The issue came to the forefront as a series of viral social media posts detailed instances where individuals fell victim to unauthorized transactions and bank account compromises after utilizing the Glovo delivery app.

Badr Labied, an affected user, took to LinkedIn to narrate his personal ordeal, shedding light on the broader concerns surrounding Glovo’s response to the situation. 

“I want to let you know about a very concerning incident that I recently faced while using the Glovo app. Not only was I the victim of monetary fraud, but Glovo customer service failed to take the necessary steps to resolve my complaint,” Labied’s post began.

Labied’s concerns were initially triggered by irregular activities within his bank account, which he subsequently traced back to unauthorized transactions facilitated through the GlovoApp. 

Despite making persistent efforts to communicate the issue and giving detailed explanations, Labied expressed his dissatisfaction with Glovo’s customer service for its inability to provide effective assistance or any assistance.

To his surprise, no actual progress has been made in launching an investigation into the incident or initiating the reimbursement of the misappropriated funds, as outlined in the same LinkedIn post.

Labied’s post further underscored the gravity of the issue by highlighting that he had been informed by his bank about several similar cases. “My bank also confirmed to me that they have received several similar complaints,” he emphasized.

The situation has raised alarming concerns about Glovo’s apparent lack of commitment to addressing monetary fraud issues and safeguarding users’ payment information, particularly given the company’s active presence in the delivery and e-commerce sector. 

Labied emphasized the potential risks this situation poses to the privacy and financial security of Glovo’s clientele.

As the LinkedIn post gained attention, the comment section became a space for individuals to share similar frightening experiences. 

A significant number of users reported instances of unauthorized transactions and suspicious bank activities bearing the signature “Glovo,” even in cases where the app had not been used. 

One commentator revealed that despite removing his bank information from the app, unauthorized transactions persisted without his consent.

Amid the growing concerns, various voices advised the victims to consider pursuing formal complaints with police forces and regulatory bodies such as The National Commission for the Protection of Personal Data (CNDP).

Talking to MoroccoLatestNews, one of the victims recalled receiving a notification at 2 a.m. of a bank payment for a Glovo purchase that she didn’t approve of, emphasizing that she had not used the app in a while.

Customer service was unreachable at that hour, but the victim stated that she will keep on trying to contact the app in hopes of an explanation or reimbursement.

On the X app, many people voiced the same struggle of unexplained Glovo transactions despite not using the app for a while.

An X user said “I’m trying to order on Glovo and apparently my account is blocked by ‘prevention.’ To unlock it, I am asked to share the first 6 digits and the last 4 digits of my bank card. Is it normal to ask for information like that?”

Several people on X recommend using cash instead of cards to pay for Glovo services to avoid having personal data stored and at risk of being accessed.

Some speculate that the app is completely innocent and that the fraud occurs outside of it.

Glovo, a Spanish-founded company that entered the Moroccan market in 2019, offers an array of services spanning from food delivery to e-commerce. 

The unfolding accusations cast a shadow on the company’s suspicious mode of operation and questions their efforts to secure customer data, underlining the pressing need for reassurance over security and the safety of transactions through the app.


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