As part of improving the quality of its services and strengthening mutual trust with its users, the Caisse Marocaine des Retraites (CMR) has set up a “Mediation Service” as an alternative method of settling disputes that may arise. with its users about their rights as affiliates or pensioners.
This service consists of finding consensual solutions based on listening and guidance and on the principles of neutrality, fairness and transparency, states a press release from the Caisse.
To benefit from this service, simply complete the mediation request form available on the CMR electronic portal www.cmr.gov.ma and send it to our services via one of the various channels provided for this purpose. .
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