In the 2022 ranking of the World Airport Awards, compiled by the international air transport rating organization ” Skytrax »Mohammed V airport in Casablanca is in the TOP 5 airports ” most improved ».
Skytrax’s World Airport Awards are the most prestigious accolades for the airport industry. They are awarded thanks to the world’s largest annual survey of airport customer satisfaction.
According to Skytrax, which has been carrying out reviews of airlines and airports around the world since 1989, the ranking of the world’s most improved airports reflects the improvement in the quality of an airport throughout the Airport Awards program. .
This ranking also analyzes an airport’s evolution in overall rating and performance improvements in many categories to identify the most improved airports over the past 12 months.
On this occasion, the director of Mohammed V airport in Casablanca, Abdelhak Mazour, told the press that ” this performance is the result of the daily work of our operational teams and all our partners to best serve our customers, passengers and airlines”.
” We make the improvement of reception and quality of service as well as health concerns an absolute priority. This customer-centric mindset permeates all our daily actions: from the adoption of the lean sigma approach to streamline the passenger journey, to the modernization of equipment and furniture to improve comfort and facilitate orientation inside. from the airport, through the availability of our teams to inform and assist passengers »explained the person in charge of the airport.
Airport staff will continue to redouble our efforts daily to continuously improve the quality of service, hospitality and general atmosphere in our terminals” , he added.
Also in Skytrax’s 2022 ranking of the most improved airports in the world, Riyadh airport in Saudi Arabia occupies the 1st position, ahead of LaGuardia airports in New York (United States), Dammam (Saudi Arabia), Seattle-Tacoma (United States) and finally Mohammed V airport in Casablanca.