It has been a while since the negative reactions on the toll system at the level of the motorways of Morocco are being heard. In addition to the blockages recorded at the level of its structures, in particular on the Rabat-Casablanca-Marrakech axis, several Internet users have denounced the dominance of the lanes intended for the Pass Jawaz (electronic tolls) compared to those reserved for manual tolls.
Indeed, on social networks, Internet users denounced the ” pressure “ that they suffer on the highways of Morocco because of the reduction of manual toll lanes and the traffic jams that this causes and consider that they are of the kind, ” pushed »By ADM (La Société Nationale des Autoroutes du Maroc) to the acquisition of the Jawaz Pass when they have the right to choose between electronic toll or manual toll.
” What the national motorway company of Morocco is doing (devoting two lanes for manual tolls against 10 for electronic tolls) is direct blackmail to citizens by pushing them to buy Jawaz. This flouts the basics of consumer protection who must keep their right to choose between Jawaz and manual tolls. I hope that consumer protection associations will step in to protect drivers from ADM abuse. And if necessary, call for a boycott of Jawaz on the part of all drivers“, Wrote a user on the Facebook page” Save Casablanca »With supporting photo.
Joined by MoroccoLatestNews In this regard, Bouazza Kherrati, president of the Moroccan Association for Consumer Protection and Guidance (AMPOC), believes that the payment system on Morocco’s highways is experiencing several problems, which he describes ” aberrations“. The first problem, he says, is to prevent Moroccan consumers from benefiting from their right to choose between manual tolls and electronic tolls.
” The consumer must have the right to choose between subscribing to Jawaz or not. But we cannot force and push him, by reducing the manual toll lanes, to choose the Jawaz pass. In the case of a Jawaz subscription, the consumer is also obliged to provide his personal data to ADM. Who proves to us that our data will not be sold? In this case, we notice that there are two laws which are flouted: Law 31-08 (enacting consumer protection measures) and Law 09-08 (relating to the protection of natural persons in the with regard to the processing of personal data)“, Explains Kherrati.
Practices that AMPOC finds ” inadmissible“, Calling ADM at “Respect for the laws, especially since it is a state body which must set an example”.
” Suppose that a person, who does not have the Jawaz pass, is transporting a patient who must pass urgently. How should it manage the traffic jam at the toll stations which are experiencing congestion? Even coaches and company transports, which normally have to use Jawaz, no longer do. Truckers are often found in line at manual tolls, thus blocking the flow of traffic“, Supports the activist for consumer rights.
Another problem raised by the president of AMPOC is the ADM salespeople who are at the various toll stations and who sell Jawal Passes. For Kherrati, “ they harass the citizens by banging on their windows to sell them the Pass ”. There is “Enormous risk of accidents as these salespeople get in the middle of the road“, He denounces.
Thus, Bouazza Kherrati believes that the consumer must have the right to choose the way in which he must pay, and calls for equality between the channels. ” If we open 4 lanes for jawaz, we must open 4 for the manual toll, so the citizen will have the choice to take the lane he wants without any obligation“, He said, recalling that AMPOC sent a correspondence to ADM in this regard, a while ago, without having received a response on this subject.
What ADM says
Solicited by MoroccoLatestNews on the points raised, ADM responded to complaints relating to “the practices of the Société Nationale des Autoroutes du Maroc to force motorway users to acquire the Jawaz Pass. It provides the following clarifications:
” The user of the highway pays the toll by Pass Jawaz or in cash. The toll rate is the same and it is the same for ADM from a financial standpoint“, Explains ADM initially.
And to add that ” the automatic payment was not set up with the objective of making a financial profit. Lhe gain is in terms of safety and comfort for motorway users on the one hand, and in terms of efficiency, simplicity of management and transparency for ADM on the other hand ”.
In its response elements, ADM indicates to follow ” global technological progress to continuously offer its customer-users more safety and comfort. It undertook the work of automating toll systems to respond to the limits of the manual payment method and all that the handling of the species generates as problems (availability of money, risk of error, hygiene, cost of management that ADM does not wish to pass on to the toll tariffs, etc.), in addition to this, there is the scarcity of land available near the motorways, making it possible to widen the toll stations and therefore to increase the number of manual toll lanes“.
Regarding Jawaz, the company argues that the Pass ” is therefore the only solution allowing traffic to flow even during peak hours which are sometimes unpredictable and lead to congestion on manual lanes.“.
ADM specifies in this regard that with ” an absorption capacity 8 times greater than that of cash payment lanes, only Jawaz lanes allow traffic to flow smoothly while remaining empty, because cars pass through them at 20 km / hour without stopping“.
Since the generalization of Jawaz to all the toll stations of the motorway network in 2017, ADM indicates that it has implemented an action plan to make the Jawaz Pass available, simple, accessible and within the reach of all budgets. This action plan is based, according to the company, on “ strengthening and diversification of the distribution network and recharging channels“.
In detail, ADM indicates that in addition to its sales offices on the motorway network, “ the customer-user can get or recharge his Jawaz Pass in town close to home even before taking the motorway, at the Tashilate & Chaabi Cash network, Fawatir agencies and the agencies of the telecom operator Orange “.
” We are even deploying mobile sales in service areas and main toll stations where the Jawaz Pass is offered to customer-users without having to get out of their vehicle, the recharging operation is also possible online. through various digital channels (jawaz.ma, mobile payment solutions, mobile banking applications, etc.). As for the acquisition cost, ADM launched a promotion on the Jawaz Pass which, now, is sold at 50 DH with 40 DH of free passage balance, which means that the Pass costs only 10 DH“Says the national motorway company of Morocco.
To conclude, the company made a point of clarifying that “ the automation project does not reduce the number of jobs, on the contrary, it allows retraining towards new professions with high added value, thus offering a career opportunity for staff wishing to evolve and take up new challenges . (e.g. electronic toll payment, remote assistance, and other remote professions with a strong technological scope and which have emerged thanks to digitization)“.